Privacy Policy

Last Updated: November 15, 2016

Your privacy is important to us. In the course of using our web site, you may provide us with personally identifiable information. This refers to information about you that can be used to contact or identify you, information that you input on our site and information on your use of and activities at our web site that may be connected with you (“Personal Information”).

This privacy policy applies to all of the products, services and web sites offered by FamilyWise and tells you how we collect, use, disclose and protect your Personal Information.

Changes to our Privacy Policy
If we change our privacy policy, we will post those changes on this page and update the “Last Updated” date above.

Information We Collect
We collect Personal Information from you when you provide it to us in forms and documents. For example, we may collect your name, email address, home address, information in your legal documents and information regarding transactions you conduct using our web site. Our servers also automatically record information that your browser sends whenever you visit a web site.

Use of Cookies and Beacons
Cookies and web beacons are small files that enable us to capture and remember certain information. We use cookies and web beacons to enable certain features of our web site, to understand and save your preferences for future visits and to compile aggregate data about user traffic and behavior so that we can offer better experiences and tools in the future.

In addition, California law requires that operators of websites and online services disclose whether other third parties may collect personally identifiable information about an individual’s online activities from their site or service. We allow third parties with which we have a separate agreement to use cookies and other technologies to collect information about your use of the Site. These third parties include (1) business partners, which collect information when you view or interact with one of their advertisements on the site; and (2) advertising networks, which collect information about your interests when you view or interact with one of their advertisements.

The information gathered by these third parties is used to make predictions about your interests or preferences so that they can display advertisements or promotional material on the site and on other sites across the Internet tailored to your apparent interests.

The business partners and advertising networks that serve interest-based advertisements on our services have limited access to a small amount of information about your profile and your device, which is necessary to serve you advertisement that are tailored to your apparent interests. It is possible that they may reuse this small amount of information on other sites or services.

We do not share with these third parties any information that would readily identify you (such as email address); however, these third parties may have access to information about your device (such as IP or MAC address). We do not have access to, or control over, the technologies that these third parties may use to collect information about your interests, and the information practices of these third parties are not covered by this Privacy Policy. Other than as discussed in this document, we have no control over these third parties.

How We Use the Information We Collect
We use your Personal Information and automatically collected information (including information from cookies and web beacons) for the following purposes: (i) to deliver the services you request, (ii) to improve our web site, services, features and content, (iii) to enable you to enjoy and easily navigate our web site, (iv) to personalize your experience, (v) to provide or offer software updates and product announcements, (vi) to provide you with further information and offers from us or third parties that we believe you may find useful or interesting, including newsletters, marketing or promotional materials and other information on services and products offered by us or third parties, (vii) to monitor and analyze use of our web site and our services, (viii) to administer our web site, (ix) to generate and derive useful data and information concerning the interests, characteristics and web site use behavior of our users, and (x) to verify that visitors to our web site meet the criteria required to process their requests. We reserve the right to compile and share aggregated information about our users, transactions completed using our service, sales, and traffic, though we will not share this information in a manner that permits the identification of a specific user.

Protection of Your Personal Information
We take reasonable steps to maintain the safety of your Personal Information. For example, sensitive Personal Information is transmitted via Secure Socket Layer (SSL) technology and access to your account information requires a username and password. You must keep your password confidential and you should always logout and close your browser when you finish your session.

Though no service is impenetrable, our service is built on top of Amazon Web Services (AWS). Amazon maintains ISO 27001 and SAS70 Type II certification for the AWS infrastructure, and has years of experience managing and securing large-scale data centers. More details about AWS security are available at http://aws.amazon.com/security/.

Disclosure to Third Parties
We do not sell, transfer, or otherwise share your Personal Information to third parties or any data that you store using our services to any third party except as outlined in this privacy policy or with your consent. This does not include trusted third parties we partner with to assist us in operating our web site, conducting and improving our business, or servicing you, in which case we may provide access to your Personal Information only for purposes of performing these tasks.
Additionally, we may sell, transfer or otherwise share some or all of our assets, including your Personal Information, in connection with a corporate transaction such as a merger, acquisition, reorganization or sale of assets. In any such event, you will receive notice if your data is transferred and becomes subject to a substantially different privacy policy. We may also release your Personal Information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property or safety. Non-personally identifiable information may be provided to other parties for marketing, advertising, or other uses.

Third Party Services
We may link to, include or offer third party products or services on or through our web site. If you choose to use any such third party services, we may facilitate sharing of your information and documents you choose to use with those services. Your use of those services is not governed by our Terms of Service or Privacy Policy. We do not control the services of those third parties or how they use your information and documents. Be sure to review the terms and conditions and privacy policies of those third parties before using their services.

Reviewing or Changing Personal Information
You can review or request changes to your Personal Information by logging into your account at www.familywise.com or by contacting us at info@familywise.com.

Choice/Opt-Out
We will typically send you messages that relate to transactions you conduct on our web site or that have important alerts and notices about your account or our services. You cannot opt out of these communications.

If you receive commercial emails from us, you may unsubscribe at any time by following the instructions contained within the email or by sending an email to info@FamilyWise.com or by writing to us at FamilyWise, Inc., at the address listed on the company’s website.

Please be aware that if you opt-out of receiving commercial email from us or otherwise modify the nature or frequency of promotional communications you receive from us, it may take up to ten business days for us to process your request. Additionally, even after you opt-out from receiving commercial messages from us, you will continue to receive administrative messages from us regarding the FamilyWise service.

Your California Privacy Rights
We will not share any personal data with third parties for their direct marketing purposes to the extent prohibited by California law. If our practices change, we will do so in accordance applicable laws, and will notify you in advance.

Interest Based Advertising
Interest based advertising is the collection of data from different sources and across different platforms in order to predict an individual’s preferences or interest and to deliver to that individual, or his/her computer, smart phone or tablet, advertising based on his/her assumed preference or interest inferred from the collection of data pertaining to that individual or others who may have a similar profile or similar interests.
We work with a variety of third parties to attempt to understand the profiles of the individuals who are most likely to be interested in the FamilyWise products or services so that we can send them promotional emails, or serve our advertisements to them on the websites and mobile apps of other entities.

These third parties include: (a) advertising networks, which collect information about a person’s interests when that person views or interacts with one of their advertisements; (2) attribution partners, which measure the effectiveness of certain advertisements; and (3) business partners, which who collect information when a person views or interacts with one of their advertisements.

In collaboration with these third parties, we collect information about our customers, prospects and other individuals over time and across different platforms when they use these platforms or interact with them. Individuals may submit information directly on our site or on platforms run by third parties, or by interacting with us, our advertisements, or emails they receive from us or from third parties. We may also use special tools that are commonly used for this purpose, such as cookies, beacons, pixels, tags, mobile advertising IDs, flash cookies, and similar technologies. We also may have access to databases of information collected by our business partners.

The information we or third party collect enables us to learn what purchases the person made, what ads or content the person sees, on which ads or links the person clicks, and other actions that the person takes on our site, or in response to our emails, or when visiting or using third parties’ platforms.

We, or the third parties with which we work, use the information collected as described above to understand the various activities and behaviors of our customers, site visitors and others. We, or these third parties, do this for many reasons, including:

  • To recognize new or past visitors to our site,
  • To present more personalized content,
  • To provide more useful and relevant ads. For example, if we know what ads you are shown we can try not to show you the same ones repeatedly,
  • To identify visitors across devices, sales channels, third party websites and our site,
  • To display or send personalized or targeted ads and other custom content that is more focused on a person’s perceived interest in products or services similar to those that we offer.

Our interest-based ads may be served to you in emails or on third-party platforms. We might serve these ads about our products or services or send commercial communications directly ourselves or through these third parties.

Do Not Track Policy

California law requires that operators of websites and online services disclose how they respond to a Do Not Track signal. Some browsers have incorporated “Do Not Track” features. Most of these features, when turned on, send a signal or preference to the website or online service that a user visits, indicating that the user does not wish to be tracked. Because there is not yet a common understanding of how to interpret Do Not Track signals, we do not currently respond to Do Not Track signal. We continue to work with the online industry to define a common understanding of how to treat Do Not Track signals.

In the meantime, you may opt out of receiving interest based advertising from advertising networks that may be delivered on our platform and other websites by visiting the following websites: http://www.aboutads.info/consumers and http://www.networkadvertising.org.
This will opt you out of many –but not all- of the interest-based advertising activities in which we or third parties engage. Choices you make may be browser and device specific. If you delete your cookies or use a different browser or a different computer or device, you may need to update your opt-out choices. Other third-party Sites provide visitors with the ability to opt-out of receiving interest-based ads on their Sites that you need to control through your settings on that Site. For example, to opt out of Google’s use of your online behavior for advertising purposes, visit Google’s Ad Settings page.

Children’s Privacy
Protecting the privacy of young children is especially important. Our service is not directed to children under the age of 18, and we do not knowingly collect Personal Information from children under the age of 18 without obtaining parental consent. If you are under 18 years of age, then please do not use or access our service at any time or in any manner. If we learn that Personal Information has been collected on our service from persons under 18 years of age and without verifiable parental consent, then we will take the appropriate steps to delete this information. If you are a parent or guardian and discover that your child under 18 years of age has obtained an account on the service, then you may alert us at info@familywise.com and request that we delete that child’s Personal Information from our systems.

Terms and Conditions
Please also visit the Terms of Service section establishing the use, disclaimers, and limitations of liability governing the use of our web site.

Contacting Us
Any questions concerning our privacy policy should be directed to info@familywise.com